Review Collection — BlooTrue Review Management Feature
BlooTrue makes it effortless to collect reviews from every customer. Send personalized requests, route feedback intelligently, and watch your Google rating climb.
What does Review Collection include?
- Multi-Channel Requests: Send review requests via email, SMS, or both simultaneously. Choose from saved templates or write custom messages for each campaign.
- Smart Rating-Based Routing: Customers rate 4-5 stars? They go straight to Google. Customers rate 1-3 stars? They go to a private feedback form. Your public rating stays protected.
- Unique Shareable Link: Every business gets a unique URL (blootrue.com/r/yourBusiness). Share it anywhere — on receipts, business cards, social media, or in follow-up messages.
- QR Code (Coming Soon): Generate a downloadable QR code that links to your review page. Print and display at your storefront, counter, or on receipts.
- Schedule for Later: Send review requests immediately or schedule them for the optimal time. Great for following up after a service appointment.
- Conversion Funnel Tracking: Track every request through Sent, Opened, Clicked, and Reviewed stages. See open rates, CTR, and conversion percentages in real time.
Frequently Asked Questions about Review Collection
How does BlooTrue collect reviews from customers?
BlooTrue sends personalized review requests via email, SMS, or both. Each request includes a direct link to your review page where customers rate their experience. Happy customers (4-5 stars) are routed to Google; unhappy customers go to a private feedback form.
What is smart review routing?
Smart routing asks customers to rate their experience first. Customers who rate 4-5 stars are directed to leave a public Google review. Customers who rate 1-3 stars are sent to a private feedback form so you can address concerns before they become public.
Is review routing the same as review gating?
No. Review gating blocks negative reviews entirely, which violates Google guidelines. BlooTrue uses smart routing — every customer can leave a Google review, but dissatisfied customers are first given a chance to share private feedback. The choice to post publicly is always theirs.
Can I send review requests via SMS?
Yes. BlooTrue supports SMS review requests on Pro and Business plans. SMS messages have higher open rates than email (98% vs 20% according to Gartner) and typically generate faster review responses.
How many reviews can I collect with BlooTrue?
There are no limits on the number of review requests you can send on Pro and Business plans. Free plan users can send up to 30 review requests per month. Most businesses see a 3-5x increase in review volume within the first 90 days.
Does BlooTrue work with Google Business Profile?
Yes. BlooTrue connects to your Google Business Profile and directs customers straight to your Google review form. New reviews sync automatically to your BlooTrue dashboard for monitoring and response.
About BlooTrue
BlooTrue is a free review management platform for local businesses. It offers smart review collection, AI-powered review replies, 6 embeddable review widget styles, 360-degree customer profiles, email and SMS outreach campaigns, and a real-time analytics dashboard. Plans start at $0/month (free forever) with Pro at $29/month and Business at $49/month. BlooTrue serves restaurants, dental practices, healthcare providers, law firms, real estate agents, fitness studios, auto repair shops, HVAC contractors, plumbers, salons, and other local service businesses. It is an affordable alternative to Birdeye ($299+/month) and Podium ($599+/month).