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Plans and billing

How do I cancel, change plan or get a refund?

Updated

Open Billing in the app and choose Cancel subscription. Your plan stays active until the end of the period you paid for, then your account moves to the Free plan. Your first payment is covered by a 14-day money-back guarantee.

Cancel

  1. Open the Billing page.
  2. Choose Cancel subscription and confirm.

You keep your plan until the date shown, and you can reactivate any time before then. After that date the Free plan's limits apply.

Change plan or update your card

On the same page, pick a different plan, or choose Manage plan & billing to update your card or see invoices.

Refunds

  • Your first payment on any plan, monthly or yearly, is refunded in full if you ask within 14 days.
  • If a renewal went through that you did not mean to keep, contact us within 14 days of the charge. We review these case by case.
  • Canceling alone does not trigger a refund.

To ask, email info@bloolab.com from the address on your account with “refund” in the subject. We reply within 2 business days. The full terms are in our refund policy.

Still stuck?

Email info@blootrue.com or use the contact form. If you already use BlooTrue, the chat in your dashboard is the fastest way to reach us.