Refund Policy

This Refund Policy applies to paid subscriptions and add-ons purchased on BlooTrue, operated by BlooLab Technologies Inc. It forms part of our Terms of Service.

1. 14-Day Money-Back Guarantee on Your First Purchase

If you are unhappy with BlooTrue for any reason, we will refund your first paid purchase in full if you ask within 14 days of the payment. This applies to your first subscription payment on any plan, monthly or yearly. No questions asked, though we always appreciate hearing what did not work for you.

2. Renewals

Renewal payments are not automatically refundable. If a subscription renewed and you did not mean to keep it, contact us within 14 days of the renewal charge and we will work it out with you, typically by refunding the renewal and canceling the subscription. We review these case by case.

3. Add-Ons

Add-on purchases (for example, an additional business on your plan) follow the subscription they belong to. An add-on bought as part of your first 14 days is covered by the guarantee above; after that, add-on charges are handled case by case together with renewals.

4. Canceling Is Not the Same as a Refund

You can cancel your subscription at any time from your billing page. Canceling stops future charges, and your plan stays active until the end of the period you already paid for. Canceling by itself does not trigger a refund; if you believe one of the sections above applies, contact us.

5. How to Request a Refund

Email info@bloolab.com from the address on your account, with the word "refund" in the subject. We reply within 2 business days. Refunds go back to the original payment method through our payment processor, Stripe, and typically appear on your statement within 5 to 10 business days.

6. Before You Dispute a Charge

If you see a BlooTrue or BlooLab charge you do not recognize or do not want, please contact us before opening a dispute with your bank. We can almost always resolve it faster than a dispute can, and usually the same day.

7. Your Statutory Rights

Nothing in this policy limits any refund or withdrawal rights you have under applicable consumer protection law, including in the European Union, United Kingdom, and Canada. Where the law gives you more than this policy does, the law wins.